Privacy Policy



Welcome to AdviceAdda.com’s Privacy Policy. This Privacy Policy applies to you if you are a Member, Expert or other visitor to AdviceAdda’s expert services platform ("AdviceAdda's Online Expert Advice Services Platform") made available at www.adviceadda.com or Other B2B solutions and websites powered by AdviceAdda and at other third party websites. Members, Experts and all other visitors to AdviceAdda's Online Expert Advice Services Site and/or AdviceAdda's Online Expert Advice Services Platform are referred to in this policy as "you" or an “Online Expert Advice Services Visitor". This Privacy Policy applies regardless of whether you are using a computer, a mobile device or any other device to visit AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms.

You are considered to be a "Member" if you register to be a member on AdviceAdda’s Online Expert Advice Services Site and your member application is accepted. You are considered to be an "Expert" if you complete the expert application on AdviceAdda’s Online Expert Advice Services Site and your profile has been activated by AdviceAdda. Please note that this Privacy Policy applies to all AdviceAdda.com’s Visitors regardless of whether or not such visitor is a Member or an Expert. 

This Privacy Policy explains how AdviceAdda may collect, use, and disclose "Personal Information" and other information we obtain via AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms.

Definition of personal information : AdviceAdda considers "Personal Information" to include information that alone or when in combination with other information may be used to readily identify or contact you, such as: name, address, email address, or phone number. AdviceAdda does not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual. 

Use and Acceptance : By using AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms., you agree to this Privacy Policy. If you do not accept this Privacy Policy, you must not use AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms.

New Uses of Personal Information and Other Information : From time to time, AdviceAdda.com may use Personal Information for new, unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, AdviceAdda will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

WHAT INFORMATION DO WE COLLECT FROM ADVICEADDA.COM VISITORS AND HOW DO WE COLLECT SUCH INFORMATION ?

Communications with Experts and Members : If you engage in a communication with an Expert or a Member using AdviceAdda’s chat, email, voice or other communication products or services made available to you by AdviceAdda via AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms., you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate service. By providing Personal Information and other information via AdviceAdda’s communication products or services, you consent to AdviceAdda collecting and processing such information for the purposes outlined in this Privacy Policy. AdviceAdda maintains transcripts ("Transcripts") of chats, emails and other written communications conducted between you and any Expert or Member using AdviceAdda’s products and services. AdviceAdda may, in accordance with applicable law (including laws related to notice and/or consent), record and maintain recordings of voice communications ("Recordings") between you and any Expert or Member. 

Communications with AdviceAdda : If you engage in a communication with AdviceAdda related to AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms using AdviceAdda’s chat, email, voice or other communication products or services made available to you by AdviceAdda, or if you engage in a pre - or post-interaction survey ("Survey") related to any such communication, you may voluntarily provide, or otherwise be asked to provide, Personal Information such as your name, contact information and other information to facilitate service. By providing Personal Information and other information via AdviceAdda’s communication products or services, you consent to AdviceAdda collecting and processing such information for the purposes outlined in this Privacy Policy. AdviceAdda maintains Transcripts of communications that are conducted between you and AdviceAdda. AdviceAdda also maintains copies of Surveys and AdviceAdda may, in accordance with applicable law (including laws related to notice and/or consent), record and maintain Recordings of voice communications between you and AdviceAdda. 

Browser Information and Usage Information : We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information. If the AdviceAdda.com Visitor is using a mobile or other portable device to visit or access AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms, we may collect hardware information related to the device used by the AdviceAdda.com Visitor. Your browser may be set to limit or prevent any of the browser information described above from being transmitted. If so, AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms or certain communication tools, or other features or functions offered as part of AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms, may not be available to you. 

Member Account : In order for a visitor to use many of the features or offerings on AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms, the visitor may be required to open a member account and provide Personal Information. Many services require payment of a fee. Before using pay services, the Member would be required to provide payment information via the members account. AdviceAdda uses a third party online payment gateway/ debit card/credit card or wallet systems to process the payments for services, products offered on AdviceAdda.com. Kindly check and verify the privacy policies & other required rules/regulations/nomrs before making any payment. We are are not liable  in case of any conflict while in the payment process. AdviceAdda may allow AdviceAdda.com Visitors to sign in to AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms and/or enroll as a Member by using the sign-in credentials used by such visitor on a third party social media website (e.g., Facebook). By signing in or enrolling using the third party website’s credentials, the AdviceAdda.com Visitor consents to AdviceAdda collecting and maintaining the information provided via such third party website. AdviceAdda is not responsible for the privacy practices of any third party website. 

Requests for Information, News and other Content : When you sign up to become a Member or an Expert, you may sign up to receive information, news and other content related to new and existing products and services related to AdviceAdda’s Online Expert Advice Services Site, AdviceAdda’s other Platforms and events and other information related to AdviceAdda that may be of interest to you. You may also sign up to receive information, news and other content from third parties whose services and/or products we believe may be of interest to you. You will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. We maintain privacy for all such information. 

Technical Support Requests : If you need technical support related to AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms, you will need to complete a form for the purposes of defining and clarifying your technical support request. When submitting a technical support request, you will be asked to provide Personal Information, including an email address and a description of the issue. We maintain copies of all technical support requests and other information submitted with or related to such requests. 

Promotions : From time to time, we may offer promotions on AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms. If we do, and if you wish to participate, you may be required to provide Personal Information, such as contact information and other information. We maintain such information. 

Expert Services Applicants : If a visitor wishes to apply to be an Expert on AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms, the visitor will be required to submit Personal Information as requested. Any information supplied by or on behalf of a visitor for purposes of becoming an Expert may be maintained by AdviceAdda’s as well as third party affiliates and other third parties. Please note that AdviceAdda may have additional privacy terms that apply to Expert applicants. Such terms will be made available when an applicant applies to be an Expert or when an applicant otherwise accesses his or her account. 

Cookies : AdviceAdda’s Online Expert Advice Services Site use cookies and other similar technologies such as pixel tags to collect and store information that is generated automatically as you use the services, including your preferences and anonymous usage statistics. Browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If a browser is set to refuse cookies, it is possible that some of the functionality offered by AdviceAdda will not be available or will not work as effectively for you.

HOW DOES ADVICEADDA USE AND DISCLOSE INFORMATION IT COLLECTS FROM ADVICEADDA USERS ?

Transcripts, Surveys and Recordings : AdviceAdda may access and use Transcripts, Surveys and Recordings for purposes of performing or delivering a service to an AdviceAdda.com Visitor, providing maintenance or support services for AdviceAdda Online Expert Advice Service Platforms Visitor, for training and quality assurance purposes, for purposes of investigating any claim made by or related to an AdviceAdda.com Visitor, for purposes of improving our services and/or for other lawful purposes. Third-party service providers retained by AdviceAdda to perform services on behalf of AdviceAdda may also have access to Transcripts, Surveys and Recordings for purposes of performing or delivering a service to AdviceAdda.com, providing maintenance or support services, for training and quality assurance purposes, for purposes of investigating any claim made by an AdviceAdda.com Visitor or related to an AdviceAdda.com Visitor’s use of the services, for purposes of improving our services and/or for other lawful purposes. Experts with whom a Member or other Expert Services Visitor communicates have access to the Transcripts and Recordings between them. AdviceAdda has no control over the privacy practices of such Experts. You are encouraged to verify the privacy practices of Experts before you communicate with them. 

Browser Information and Cookies : We use browser information, cookies and pixel tags to determine whether a communication service or marketing material should be deployed on your browser when you are visiting AdviceAdda’s Online Expert Advice Services Site or using AdviceAdda.com’s Platform. We may also use browser information, cookies and pixel tags: to determine how you arrived at AdviceAdda’s Online Expert Advice Services Site or other AdviceAdda.com’s platforms, to determine whether you are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our services, to deliver marketing or other materials to you on behalf of third parties and for other lawful purposes. 

Aggregate Information : We may aggregate information so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our services, for purposes of expanding and improving our services and for other lawful purposes. 

Third Parties : AdviceAdda does not sell, trade or rent Personal Information provided by you in any Transcript, Survey or Recording for direct marketing or any other purpose, except as provided in this Privacy Policy or with your permission. Except as described in this Privacy Policy, AdviceAdda does not divulge the content of Transcripts, Surveys or Recordings to third parties or vendors performing services on behalf of AdviceAdda. If you accessed AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platform via a third party website, you may be subject to terms and conditions that apply to that third party website. As mentioned below, AdviceAdda is not responsible for the privacy practices of any third party including the Experts. AdviceAdda uses third party data facilities and other third party service providers to perform services that are routinely handled by such providers. Such providers may store and, if applicable, process Personal Information and non-Personal Information in keeping with the service that they provide. 

Legal Reason to Disclose : AdviceAdda may disclose your information including Personal Information if: (i) AdviceAdda reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, subpoena, search warrant, etc.) or other legal requirement of any governmental authority, (ii) disclosure would potentially mitigate our liability in an actual or potential lawsuit, (iii) reasonably necessary to enforce this Privacy Policy, our Terms of Use or our agreement with an Expert Services Visitor, (iv) disclosure is intended to help investigate or prevent unauthorised transactions or other illegal activities (including any claim that a Member did not authorise charges incurred via AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platform), or (v) necessary or appropriate to protect our rights or property, or the rights or property of any person or entity. 

MESSAGE BOARDS, COMMUNITIES, ARTICLES

If you use any message board, community (including any AdviceAdda.com community or forum) or Content Page made available on AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platforms Platform you should be aware that any information you submit via those services may be read, collected, copied and used by other users, and could be used to send you unsolicited messages. AdviceAdda may access and use any such information for purposes of performing or delivering a service to an AdviceAdda.com Visitor, for purposes of providing maintenance or support services, for training and quality assurance purposes, for purposes of investigating any claim, for purposes of improving our services and/or for other lawful purposes. For the avoidance of doubt, AdviceAdda.com is not responsible for the information that you choose to submit or post via any of those services and AdviceAdda is not responsible for how any such information may be used by others or responded to by others. AdviceAdda’s privacy obligations set forth in this Privacy Policy are not applicable to your use of any message board, community or Content Page on AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platform or on any third party website. Additional terms made available via any such message board, community and/or Content Page may apply to your use of any of the foregoing.

HOW DOES ADVICEADDA PROTECT YOUR INFORMATION ?

Security : Data transmissions over the Internet cannot be guaranteed to be fully and absolutely secure. Our website and our services have security measures in place designed to protect against the loss, misuse and alteration of the information under our control. Our security measures include the measures described below. 

Encryption and Firewalls : Chat transcripts are encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All Transcripts are maintained and archived on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords. Experts and Members may review their chat history and see Transcripts of chats that they have engaged in. Experts and Members are only granted access to the chats that they engaged in under their Expert profile or Member profile. Data is backed up regularly and archives are stored off-site in a secure location.

ADDITIONAL TERMS THAT MAY APPLY TO YOUR INFORMATION

AdviceAdda’s Online Expert Advice Services made available on Third Party Websites : AdviceAdda’s Online Expert Advice Services may be made available on third party websites. In addition, links to AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platform may be made available on third party websites. AdviceAdda is not responsible for and does not control the privacy practices of any third party. Accordingly, we encourage you to review the privacy practices of each website that you use or visit. 

Business Transfers : In the event that all or substantially all of AdviceAdda's assets have been acquired, or in the event of any merger, bankruptcy or reorganization involving AdviceAdda, all Transcripts, Recordings and Surveys, as well as all other information about you and your use of our services will likely be included in the acquired or merged assets. 

Choice Regarding Personal Information: If you elect to engage in any communication using our services, it is up to you to decide what, if any, information to provide during such session. Depending on your request or the means of communication it may not be possible to communicate with you or address all of your questions without providing some information. Nevertheless, if you do not wish to furnish certain information, then you should not do so.

CONTACTING ADVICEADDA

AdviceAdda welcomes your feedback on our Privacy Policy. Please send your comments to info@adviceadda.com

CHANGES TO THIS PRIVACY POLICY

We recommend that you review this policy periodically, as we may update it from time to time. Your use of any AdviceAdda service offered on AdviceAdda’s Online Expert Advice Services Site and other AdviceAdda.com’s platform following a change to this Privacy Policy represents your consent to the new Privacy Policy to the fullest extent permitted by law.

DEFINITIONS

Cookies are pieces of information that some websites transfer to a visitor’s web browser accessing the website and are used for record-keeping purposes at many websites. Use of cookies makes web-surfing easier by performing certain functions such as saving passwords, lists of potential purchases and personal preferences regarding the use of the particular website, and ensuring that the user does not see the same ad repeatedly. 

Encryption is the process of transforming information into unreadable text so that it is only legible to those possessing an encryption key. The process of making encrypted information readable again is referred to as decryption. 

Pixel tags are small graphic images that are embedded in a web page or email for purposes of tracking activity on web pages or whether a user has opened or accessed an email. A pixel tag may be set to identify on what browser and computer it was viewed, whether that browser has cookies received from a server associated with the pixel tag, and whether the web page or email with the pixel tag was forwarded or copied. 

Web browser is a software program that allows a user to access, retrieve and view information on the World Wide Web. Examples of browsers include Internet Explorer, FireFox, Google Chrome and Safari.